The process was smooth, very satisfied.

Highly satisfied

Excellent service attitude and clear communication. Everything about insurance coverage was explained. Also, they upgraded us to an SUV with snow tires for free. Couldn't be better!

Waited in line for a bit, but the service was okay. Not much upselling.

The staff tried to sell us insurance, and when we refused, their attitude became very rude. We had purchased an additional driver at the time of booking, but they said this driver must be a spouse (which was not a restriction when we booked), so they charged us the fee for an additional driver (we have the receipt). I have rented cars in nearly 50 countries around the world; this is my first time renting from your company, and it was the worst experience. Of course, I will seek compensation from your company for the additional driver fee.