The confirmed car model was not provided in the store. Even after contacting the rental company, we were still downgraded. The cross-border fee was less than 30 euros, but the tax was as high as about 12 euros; the tax accounted for nearly 50%.

Had to wait quite a while. The pickup location is a bit far, and you have to find the car yourself.

There were very few people, almost no queues. There are four counters where you can pick up the car. A young lady was very nice. However, a middle-aged woman was unfriendly to newcomers. One major dissatisfaction was that I booked a Volvo and asked if I could get one if I wait until the reserved time. They said it's impossible to get a Volvo.

Everything went smoothly, a great car rental experience.

Great car rental experience, superb service attitude.