Counter staff hard sell on upgrade and insurance

Booked a Nissan Qashqai or similar, they did not have any cars in this category left (DISAPPOINTING) so they had to upgrade me to the next category which was NOT an upgrade at all, the 7 seater category and I got a DACIA Lodgy more like a work van, car was awful and very used, with many scuffs dents and scrapes. Eventually swopped for a Qashqai at another location a couple of days later as I had booked this car for a few weeks.

Good app good service, feel like the prices are higher now in-comparison to other providers

Gold car are thieving scum bags there is nothing more to say about them, they are the most deceitful, crooked and rude people I have ever dealt with. I watched them rip off an elderly couple for insurance costs in excess of €250, they have charged me €30 for removing a water bottle from the car and cleaning up a few grains of sand. They failed to mark a scratch and dent on the vehicle that was huge, they were undoubtedly trying to scam me upon return. This took over 60 minutes to get someone to photograph and the staff were all rude, dismissive and intolerant. Disgraceful company they should not be allowed to operate in any country.

The lady in the Service Counter was courteous and helpful and offered me some insurance plan to amend my deposit obligation. The only thing I felt confused is that I got charged for the Airport Fee when on my reservation with Easyrentcars said it was already paid.

Very pleased to see the condition recorded on pickup was correct. Great to see this being done right.