The store charged additional fees unfairly, claiming that the Spanish driving license of the driver was less than 5 years old, and therefore charged more than 30 euros as per their website regulations. Fortunately, after seeking help from the rental car platform, it was confirmed that only drivers under 26 years old with less than 5 years of driving experience should be charged. The rental car platform quickly refunded us the fee.

Everyone needs to be careful, they force you to buy local insurance which costs an additional 180 euros, and charged me twice. I told the bank I only signed once, but the bank said there were two charges. When I went to the rental company, they claimed there was only one charge. Now I don’t know what to do. Renting a car for an extra 180 euros * 2, that's 360 euros, this is really expensive.

Yeah all worked as it should. A very well used Opel Crossland is not an Audi A2 but it worked for me. Car had plenty of dings in it, but this is normal in Tenerife. Car was fine in all respects, other than a dragging brake. Return process simple and a very helpful guy looked after me. Deposit was a bit steep, but it was only pre-authorised and was removed soon after return.

QEEQ's site is complex. The price you see in the summary is rarely the price you pay and the it is a nuisance to have to go through it all and uncheck the boxes. Better would be to hold a profile of a user's preferences and work on that basis. Otherwise process is fine.

Very unpleasent checkin to collect the car. The person at the counter tried to agressively sell their own insurance. When I mentioned that I already purchesed EasyRentCars Super Insurance, he started to warn me that: - AXA won't cover any damages. - Road Assistance was not possible because no one except their insurance company would be allowed to touch that car, even in case of accident. - I had to pay 2.180 Euro upfront as a franchise aginst possible damages. When I said that I wouldn't have to pay, that it was just a deposit, he said that ok, but it'd be retained for 1 month until release. When I complained about all that misleading information, he said that I was "making a bad start", that any damage would have a charge of minimum 800€, and in case of 2 damages, they would keep the whole deposit of over 2.000€. Of course I didn't buy his kind "warnings", handed my credit card, and left for the car. My surprise came when I found the car, completely new and really well kept... only that it was not my car. I rented a 9 seater car, and there were 2 identical units, blue colored Fiat Talento. But mine was in a poor condition, with damages on the four sides, one of them really considerable. I attach the picture here. I cannot help thinking that he gave me the worst possible unit because I didn't buy their insurance. And now the good part: The staff at the parking were really helpful to report the damages prior I drove the vehicle. And at drop-off, the lady who checked the car was really nice and helpful. It was a pity that the staff at the checkin counter was so rude and ruined what, in the end, could have been a nice experience. By the way, kudos to FIAT for a nice performing van.

Happy with you, guys, everything ran smooth. Only issue was the insurance conflict with Goldcar staff. It makes one to think twice whether to buy insurance from ERC; they are so aggressive that I think I am better off purchasing their insurance and avoid problems.

Got charged way more fuel than would ever fit in the car even after filling it up. Not very likely to be using Goldcar again.