The queue was too long, but everything else was fine. They didn't upgrade me as promised, but I got an automatic upgrade in the end.

The car was too dirty and old, and they couldn't provide the reserved model. Poor experience.

Very dissatisfied. They repeatedly tried to upsell third-party liability insurance, and after I refused, they gave me a Buick Regal. Have you ever seen anyone driving a Buick on American roads? Clearly, it was a car they couldn't rent out. After refusing, they insisted on upgrading to an SUV. After an hour of back and forth, I finally got the car I wanted. I will never use Dollar again for car rentals. The return process was smooth with no extra charges. I won't come back to Honolulu again; it feels just like Tokyo with Japanese stores everywhere, heavy traffic, high prices, small hotels, poor beaches, and water too cold to swim. The cost-performance ratio is extremely low.

The staff was very friendly, but the return process wasn't as smooth as with Alamo.

Pick-up was very convenient, and the car's condition was good. It was an unforgettable car rental experience.