Pickup and drop-off were both very quick and convenient

Average attitude, not very proactive, got tricked the first day

Excellent, almost perfect service. During my self-drive trip in Turkey, I was worried about map issues in the lesser-traveled eastern regions. The rental company provided a free, detailed, and useful map along with the car. Thumbs up!

Very convenient

The pick-up and return process was smooth and fast, and the staff were friendly. However, since we booked a fully insured car without deductible, there were some disagreements about this clause during pick-up. The staff mentioned that the terms were guaranteed by a certain agency, and in case of an accident, compensation limits apply as specified by the agency, which cannot be altered. I hope that better coordination can be achieved in the future to avoid the situation of seeking compensation from another party after an incident.