Told I would have to pay extra as car was being returned to another depot despite having paid in ful

Staff were great. Cost will prohibit me in the future , I rent cars at a fraction of the cost normally.

The price was beyond ridiculous. I feel gouged.

I reserved a “Toyota Corolla” or similar car, however when picking up I was told my car was a Renault Clio, which to me is a smaller car class, since I am tall I had to pay for an upgrade. I had booked this same car class with other providers at Dublin airport previously and did not have any issues, will likely avoid europcar in future.

The staff was rude and would not accept our insurance coverage. We were forced to pay 900 euro for coverage we already had.

We had a very frustrating experience where we were not allowed to take the car off the lot without purchasing additional insurance, despite showing them proof of coverage. This has been an ongoing process to get this money refunded.

The agent at check in told me she was upgrading my vehicle free of charge. This was not even an option to decline as she handed me the keys and told me she went ahead an upgraded me to a BMW for free. We later found out that we were charged over 300 Euro for the upgrade which the company then refused to refund. Re read your contract before signing anything! Lesson learned!