Picking up and returning the car was quick and very convenient—great experience!

Very satisfied.

Dissatisfied. When renting the car, they asked us to pay more for a larger vehicle, saying it was necessary for long-distance travel. Later, we found out we were doing a one-way rental, and they wanted us to return that specific car to its original location. Normally, this type of arrangement would come with a discount, but instead, they charged us a lot more. The worst part was when we got the car, after driving for half an hour, a warning appeared indicating an issue with the vehicle. The message was in what seemed to be German, which we couldn't understand. Being in Australia, it should have been in English, but it wasn't—it was either in German or another language, which was very frustrating. What made us even angrier was that we went to the nearest Europcar to resolve the issue, only to find the store closed despite both the website and the sign on the door indicating it was still open. It was a pointless effort. In the end, we decided to return to the original rental location to handle the problem. It took an entire afternoon to resolve it and used up a lot of fuel!

The car condition was satisfactory.

Average. I thought it would be easier to communicate since it’s partnered with Shouqi, but there was no Chinese service at the pickup location—it was purely Europcar with only English-speaking staff. They also had no knowledge of Shouqi. I rented a Toyota RAV4 but was given an MG HS EV plug-in hybrid instead, which felt forced. Charging stations in Australia are sparse, making it highly impractical. It takes at least 5 hours to fully charge at the rare station you find. For those renting in Australia, I would advise against choosing electric or plug-in hybrids, especially since MG's charging ports are quite rare.