Everything was great. Picking up and dropping off the car was convenient with no inspections, showing full trust. I wanted to give 5 stars, but during pickup, they convinced me to buy what seemed like battery insurance. My English isn't good, so I didn't understand and paid an extra 100 NZD even though I had already bought full insurance!

Easy pickup, brand new car provided, excellent service.

We have not got the car we booked for. I was told that the car we booked is not available due to Christmas holiday. And they offered me to take Suzuki swift instead at the same cost. We explained to them of many luggage problem. They told me to rent another Suzuki swift and pay additional cost. Firstly we wanted to take this offer but another driver forgot to bring original driving license. So we have only one driver. This driving two cars offer is not possible. We checked with other car rental companies but they have no car available as well We were upset and looking for other option such as flying from Auckland to Wellington directly on that day and cancelled all other booking we made such as hotels and touring programs which we booked and paid. After spending more than an hour to find solution at nearby car rental booth there was another customer who heard of our situation, he kindly told us that he was offered Susuki swift option as well which he took it but he returned to change the bigger car after he went to the garage and he found that there were some big cars in parking garage. So we have a hope, we returned to the booth and asked the front officers in begging manner to check the available car, luckily they offered us the Mitsubishi Triton with cab and fiber back covered trunk. This car is suitable to carry three people and all luggages. We took this offer which charged at the same price we original booked. We delayed three hours in car rental situation so we have to skipped some program to catch up the rest. It was shock and upset situation for us which are foreigner tourist. we would like you to find the proper solving problem in future Regards,, Sannpat Rattakham

The car was fantastic. The staff at check were good but there were not enough of them. There was a high volume of people picking up cars on arrival with only 2 staff on the counter. Wait time of almost 1 hour and 30 mins was not ideal after long flights and 2 young children.

Great service! Look forward to using you again in the future!

Disappointing. I have raised a complaint about Europacar. I arrived an hour early to pick up car and was told it was not back yet nor cleaned you have to wait. I was told that they have a small fleet of cars at the moment. I did not have much confidence at all in what I was being told. At 623 I got another Car (as nothing else in same class and was offfered a volvo or mercedes at increase costs) but still no sign of mine. So there seemed little possibility it would be back on time so why risk fighting Auckland traffic.