The car rental company didn't clearly explain that their insurance and the insurance I bought on the rental platform are separate and would cost extra.
The car provided was different from the one I booked, and the price increased considerably. The staff said the price I booked didn't include insurance, and it had to be upgraded, resulting in a much higher cost than expected.
The rental company forced me to purchase full car insurance without my knowledge and did not confirm that this was a reimbursable expense, which violated my personal interests.
The service was fine. They used translation software to clearly explain the terms to me.
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