The waiting time in line was a bit long. I had reserved a 7-seat Grand Cherokee L but was given an S model instead. I specifically confirmed with the counter staff that I needed the larger model, but upon reaching the parking lot, I found out the car was smaller. Unfortunately, I couldn't go back to the counter to request a replacement because the line was too long again. With 6 people seated, the entire journey felt a bit uncomfortable.

My English isn't very good, but the counter staff were quite patient.

An elderly lady at the counter was great; she upgraded us to an SUV, a Ford Escape, for free. Both pickup and drop-off were easy and convenient.

There were quite a few people when I rented the car, so I waited for a bit. Returning the car was very quick and the service was warm.