Some staff lack a strong sense of service and do not consider the customer's feelings. The reserved car model was unavailable at pickup, and the staff seemed indifferent, which was frustrating. However, the service was much better when returning the car after 4 days. It seems there's quite a difference between individuals.

Pretty good

The staff tried very hard to sell insurance at pick-up. They were unhappy when I didn't buy it and tried to scare me about potential high costs if the car had any issues. There were very few car models available, much worse than Alamo in the US.

An excellent self-driving trip

Not enough counter staff and had to wait too long.