The rental counter is right inside the airport, super easy to find. There were quite a lot of people so I had to wait a bit, but the paperwork was done really fast and the car pickup area was also very easy to locate.

The car pickup process was very smooth, but remember to prepare all the necessary documents if you need a second driver.

Very convenient, the overall process of picking up and returning the car was very smooth, and the rental company provided a brand-new car.

Pretty good

Both pickup and return are self-service, and no one inspects the car upon return. It’s very fast and convenient. The store's location is also very prominent, right next to the baggage claim area at Christchurch Airport. My only minor complaint is that the store pushes various services aggressively. I ended up renting snow chains due to their persistent selling but didn't use them at all.