The car's front license plate and mudguard fell off for no apparent reason after heavy rain on the second day. Unbelievable! The car might have been old and damaged. They insist on charging us 2500–3000 THB for compensation!

Returning the car is inconvenient because you need to find someone at the counter.

I rented a car from this company. When I picked up the car, they didn't allow me to inspect it before signing. The car had already driven 100,000 kilometers, and the seats and interiors were dirty and worn out. What's worse, the brake pads were dangerously thin, and braking caused a loud screech. The main issue came when I returned the car. Despite driving very carefully and holding a local license, the staff used a flashlight to find a tiny cut on the front left tire and demanded 5000 for it. I argued that if I had caused it, how come there were no other scratches or damages? They insisted it was part of the policy to charge 5000. I suggested that maybe their initial inspection missed it because the cut was so tiny it was barely visible. When they showed the car inspection report from the pickup, it indicated scratches on three of the four tires, except for this one. I didn't buy full insurance, so they insisted on the payment. This appeared either as careless inspection by Thai staff or a deliberate scam since they knew I didn't have full coverage. They deducted the money from my deposit. I refused to accept this unfair charge and demanded compensation.

Everything went smoothly, didn’t wait too long for the car to arrive. Drop off a little confusing but more to do with the airport and the way thai’s park than to do with the rental company. Man arrived quickly to check the car. Would use again without hesitation.

Booked with EasyRentCars as they were the best price, proved to be just as good as any of the big names that I’ve booked with. No complaints of any kind. Would use again without hesitation.

I’m a returning customer.

Easy to use and I like the loyalty reward system it has in place.