When I arrived at the Chic Car counter, they refused to give me the vehicle because the English name on my rental order (in Pinyin) did not match the English name on my ID. After negotiations between the Zuzuche staff and them, and providing an email proof that I am the same person, they finally gave me the car. The Zuzuche staff were very reliable and efficient. I will definitely use their service again next time.

The car was brand new, but unfortunately the rental company gave us a brand new vehicle with a red number plate (in Thailand, red plates indicate vehicles that haven't completed the tax process, and can only be driven in specific areas and not between 6 PM to 6 AM), which led to a fine from the police. Due to communication issues, the police didn't provide me with the necessary documents for proving this, and the rental company refused to reimburse the fine. Poor experience.

When placing the order, I clearly bought insurance for two days, but at the counter, they insisted that I had only purchased one day and asked for an additional 1500 baht for an extra day of insurance, which I refused. They did not mention that smoking was not allowed in the car, but when returning the car, they fined me 3000 baht for smoking. On the day I picked up the car, there was a foreigner angrily shouting at the counter, and there was a serious dispute between them. I suggest everyone be cautious when choosing this car rental company.

早朝便での入国であったが24時間対応なのでとてもありがたい。ただ返却場所を探すのが難しかった。

Very nice service, comfortable and easy to understand and will book again. Thank you very much.

Very nice service, comfortable and easy to understand and will book again. Thank you very much