There are usually not many people when I visit, and the queue takes about ten minutes to complete the procedures. The pickup location is outside the airport; you need to call customer service to request a shuttle bus and wait at the designated location. Waiting for the shuttle bus takes more than half an hour. A neighboring rental company mentioned that they dispatch buses roughly once per hour. Apart from the long shuttle wait time, everything else was good. During the rental period, our car experienced some minor issues, so we switched cars twice. The customer service team was quick and efficient in addressing the issue. Just a reminder: make sure to refuel the car before returning it, as the fuel surcharge is 4 AUD/L, which is quite expensive!

Car didnot meet my expectation. Vehicle wasnt washed and cleaned from outside. It was very dusty and had mud marks. Apple car play feature didnot work inside car. None of the staff could make it work which was terrible as I couldnt use navigation feature safely. Staff provided me with phone holder so that i could to use google maps on my phone. Which was very hard to see through tiny phone screen.

very good

very good

Staff were very pleasant

Paint on car had some bits missing but inside was lovely and clean. Super easy and quick pick up and drop off. Highly recommended.