Very satisfied.

Generally fast

Pick up counter closing at 4.00 pm too early .our flight was delayed so had to ask counter staff to stay open for a bit longer.Saff was very unhappy about it and rushed though the pick up.

Pick up at Queenstown Airport was smooth. Slightly further away from the airport but not too difficult to find. Return at Christchurch Airport was very fast as the lady did a quick check and everything was ok. They also offer complimentary drop-off to the airport

Seamless booking process

I was initially given ford focus but AC was not working and there was bad smell. They did change the vehicle but they were not sorry about it and I had to waste 2 hours of my time there. Moreover, they want initial vehicle to be have 100% fuel even though exchange of vehicle is not my fault. About the second car - it was good.