Cars are old they didn’t have my car type so I ended up with an old mini van. Takes about an hour to pick up your car. It’s offsite location

They still have a hold on my card for some reason I’m trying to figure out why that’s my only problem it’s been five days no one’s calling me back

Took almost 2 hours to pick up our car, line only had 5 people in front of us with three counters working on it. Counter staff lied to me about requirements and ended up tacking on extra charges that were 'required because I couldn't show the rider of my insurance'. I wasn't told I needed it....

When we arrived to pick up the car we were told the car we reserved for $61 was not available and had to pay for an upgrade vehicle they then added collision insurance that we declined and charged us $195. Customer service was no help, I would not recommend renting from Ace, it was also an additional shuttle ride

I was supposed to get the price of $230 but ended up paying $305.