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Live chat Email us Service Code: 7134841217
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Reviewed: Tue, Aug 20, 2019
About ACE: 8.3 /10
The rental place is not at the main rental car location that you take the shuttle bus too. You have to also take a small shuttle from there to another location. The office was small and in rough shape and the line was long and only 2 agents working. They wouldn’t accept that I did not want further insurance and he made me call my insurance company on a Sunday night to make sure I had ‘loss of revenue’ insurance which would compensate them for $200 a day if something happened to my rental. They tried to get $180 more from me for this even though my rental was only $150. I argued and he said he’d give me his staff discount of $90. Then I argued further and he said he’d waive it this once. What a scam in my opinion. The rental was only $17 a day so a $200 per day loss of revenue clause is ridiculous. So beware!!
About QEEQ: 10.0 /10
Great
Intermediate | Toyota Corolla or similar

Relevant Reviews on ACE Harry Reid International Airport

S.Martin

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Aug 22, 2019
About ACE: 9.0 /10
They still have a hold on my card for some reason I’m trying to figure out why that’s my only problem it’s been five days no one’s calling me back
About QEEQ: 8.0 /10
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T.SHIELDS

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Economy | Hyundai Accent 2 Doors or similar
Reviewed: Sat, Jun 8, 2019
About ACE: 7.7 /10
The bill was difficult to understand. Waited too long at the counter to get a vehicle - there were 3 people already at the counter -we were next and took 30+ minutes to get a car - everything was prebooked.

D.Wyatt

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Economy | Chevrolet Spark or similar
Reviewed: Sat, May 25, 2019
“Great experience.”
About ACE: 9.3 /10
Staff very cooperative and pleasant.
About QEEQ: 10.0 /10

Gene

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Economy | Hyundai Accent 2 Doors or similar
Reviewed: Tue, Mar 26, 2019
“I do not recommend Ace car rental, they did not deliver on the reservation promise”
About ACE: 4.3 /10
When we arrived to pick up the car we were told the car we reserved for $61 was not available and had to pay for an upgrade vehicle they then added collision insurance that we declined and charged us $195. Customer service was no help, I would not recommend renting from Ace, it was also an additional shuttle ride
About QEEQ: 10.0 /10

C.Finley

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Economy | Chevrolet Spark or similar
Reviewed: Tue, Jan 22, 2019
About ACE: 7.3 /10
I was over charged and called numerous times leaving messages with company no response. Disputing with credit card

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