fine

The booking was very easy, the location is a bus ride from the airport, the staff was excellent, and the experience was awesome! Thank You!

The price drop platform worked well. Great car for a great price!

Routes did not have the vehicle I ordered. I was forced to take a smaller vehicle than my needs required. I got a very inexperienced counter person who was receiving no help from the other staff. It took a lot longer than It should have. Parking lot was very packed with cars. No room in the lot.

Two things, it would have been helpful to know the shuttle to "routes" from the O'hare shuttle terminal said routes. we missed one since it said routes and not easy rents cars. Secondly tell folks to make sure to bring their car insurance info. the turn in sucked, you just want to be done and get to your plane, and we had to wait in line again.. for awhile.

easy

The car size I reserved was not available and I had no choice but to be "upgraded " to a much larger vehicle. It was extremely difficult for my 86 year old mother to get in and out of the larger vehicle that I didn't want in the first place. Also the vehicle only had 1/2 a tank of gas. And when I called to determine if I should bring it back with 1/2 a tank I was told to look at the contract which showed a full tank, so I was cheated out of 40 dollars in gas. I told the drop off employee who tried but couldn't refund the 40 dollars because the rental was prepaid. I pretty irritated about that. Also was told that every toll booth I paid cash had to be documented with time an date and amount paid so I could prove I paid the tolls in case the rental company tried to charge me for skipping tolls because I didn't buy their over priced Eazy pass.

Car was great