Should have been told in the email that outlined process that there would be a van, that it was offsite. No one we asked at the O’Hare car rental area recognized the co from email. Lost a lot of time trying to figure it out.

They were professional and courtesy

The shuttle pick-up location is slightly different from what is stated in the print out. They print out says 'Door 3' when it should be 'Station/Pillar 3'. Otherwise everything was awesome!

The car I received was fantastic - new, clean, comfortable, well equipped and in great condition. Exactly what was required and at a fantastic rate.

Very easy to book, clear and simple.

Routes is off-site and not in the new car rental building at ORD. It was not difficult to get to, but required a second van trip. Person behind the counter seemed anxious to leave and not very friendly, but the process was smooth and efficient. A Jeep Wrangler was substituted for the Rogue. It is very boxy and not fun to drive as it was very windy. When we got the car, no one volunteered to go over the controls and features. However, when asked, one outside worker did a pretty good job of showing them. It is easier to get in and out of Routes than it is the car rental building at ORD.