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Live chat Email us Service Code: 6368063034
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Good value, trouble finding drop off location

Reviewed: Mon, Jul 8, 2019
About Routes: 7.0 /10
Car had been in prior accident and didn't handle perfectly on curves but was fine overall. 2-shuttle process to get to pick up location. Address given for drop off did not match up with Google maps, so I'm glad we weren't in a hurry to make our flight. Customer service was very good. Office and bathroom were dirty. Nevertheless a very good value for the price.
About QEEQ: 8.0 /10
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Chicago Airport

R.Kontra

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Sat, Aug 24, 2019
“Excellent price but service at the counter was very poor in checking out and in returning the vehic”
About Routes: 7.0 /10
Routes did not have the vehicle I ordered. I was forced to take a smaller vehicle than my needs required. I got a very inexperienced counter person who was receiving no help from the other staff. It took a lot longer than It should have. Parking lot was very packed with cars. No room in the lot.
About QEEQ: 10.0 /10

M.Fuqua

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Medium SUV | Nissan Rogue or similar
Reviewed: Tue, Aug 13, 2019
“We were not happy with the new procedure to get to the "bus" to take u s to new terminal. We called”
About Routes: 8.0 /10
Got wrong information when called for assistance to get to shuttle. Very frustrated with with this experience & altitude of people answering phone. We walked b ack & forth 2 times carrying heavy luggage. O`hare us in transition. We should have been notified prior to day of pick up of changes & given direction.
About QEEQ: 8.0 /10

v.rodriguez

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Medium SUV | Nissan Rogue or similar
Reviewed: Tue, Jun 18, 2019
“Great car at a great price. Customer service can improve with certain workers.”
About Routes: 8.0 /10
Car was great, shuttle driver to routes was pleasant. Getting the car was busy but guy helping us was great. Returning the car was busy, and lady at the counter was very rude to everyone. Lacked customer service skills.
About QEEQ: 10.0 /10

View more >
Economy | Toyota Yaris or similar
Reviewed: Fri, May 10, 2019
“Great value but not the vehicle I had reserved.”
About Routes: 9.0 /10
Booked a small car and got an unwelcome behemoth gas guzzler
About QEEQ: 10.0 /10

V.JOHN

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Intermediate SUV | Kia Sportage or similar
Reviewed: Wed, Sep 5, 2018
“Awesome Experience!”
About Routes: 10.0 /10
Like: Didn't have to wait too long for the ride at the airport. The staff was very proficient and did not upsell anything. I had a great experience. Will choose them again.

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