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Live chat Email us Service Code: 7483960080
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Good value, trouble finding drop off location

Reviewed: Mon, Jul 8, 2019
About Routes: 7.0 /10
Car had been in prior accident and didn't handle perfectly on curves but was fine overall. 2-shuttle process to get to pick up location. Address given for drop off did not match up with Google maps, so I'm glad we weren't in a hurry to make our flight. Customer service was very good. Office and bathroom were dirty. Nevertheless a very good value for the price.
About QEEQ: 8.0 /10
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Chicago Airport

Devin Gunther

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Reviewed: Mon, Jun 15, 2020
About Routes: 10.0 /10
We switched to another car halfway through, and the vehicle was in excellent condition. Both pickup and return processes were quick without any upselling. A very cost-effective company.
About QEEQ: 10.0 /10

T.Beyer

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Wed, Aug 21, 2019
“Routes needs improvement.”
About Routes: 6.3 /10
I rented a Dodge Grand Caravan, and they told me they did not have one. That made a problem with 4 adults, 4 golf travel bags, and 4 large suitcases for an 18 day trip. The Dodge Durango was not an even swap, we were squashed the entire time. They did give me the 2nd driver free of charge per my request to them for the obvious inconvenience. I would have appreciated a heads up before arrival so we could make other arrangements and not find out on arriving at 9:30 pm.... The airport shuttle to the Car rental place went smooth, but the Shuttle the rental car center to routes was over an hour wait... there was a young family waiting next to us and with their little kids and the late hour, this was horrible. especially when it is only an eight minute drive from the airport itself!! I could tell this was going to be the same problem when I returned the vehicle, so I just got an Uber and avoided the whole aggravation. Also on return of vehicle, there wasn't any signage on procedure, and it was very different then any other rental care company I have ever used. The price was great, the desk staff were very professional to deal with even with the inconvenience of downgrading the vehicle we needed, but the shuttle service set up is HORRIBLE and needs attention!!
About QEEQ: 10.0 /10
All was good.

Archer

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Large SUV | Dodge Durango or similar
Reviewed: Fri, Apr 26, 2019
“Fantastic rental - a breeze from reservation to drop-off”
About Routes: 9.7 /10
The car I received was fantastic - new, clean, comfortable, well equipped and in great condition. Exactly what was required and at a fantastic rate.
About QEEQ: 10.0 /10
Very easy to book, clear and simple.

S.Alvi

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Economy | Toyota Yaris or similar
Reviewed: Thu, Mar 28, 2019
“Good”
About Routes: 9.0 /10
Every thing was great
About QEEQ: 8.0 /10

F.kamaledd

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Premium SUV | Jeep Wrangler or similar
Reviewed: Fri, Sep 14, 2018
“Best car rental choice”
About Routes: 9.8 /10
Like: Good service, good car choices, and excellent price.
Dislike: Pick up from airport took lo ge than usual. Shuttle buses of other car rentals are more frequent

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