Excellent price with amazing discounts compared to other agents

Overall service was satisfactory, but during pickup, the staff seemed to treat us differently. We had two families renting cars, and at first, they tried to push me to upgrade. When I refused, I ended up with a Series 1 car, which was very small and not the specified SUV model. However, my friend with the same reservation was upgraded to a Series 3 for free. The only apparent difference was that I was served by a South Asian staff member. Everything else was fine.

Avoid this company! The car model provided was completely different from the one I booked. When I arrived at the store, they told me there were no Benz cars available! They downgraded the car significantly, with a big price difference, offering only old and poorly maintained cars. They didn't refund the price difference adequately—such a terrible experience!

It's okay.

Insurance package for 0 excess quite expensive and come with additional fee. My booking price is 123 GBP. Insurance is 37 GBP as Budget officer told me. At the end, final price is 173 GBP. Additional fee 13 GBP was added up such as License fee and Location surcharge. I think those fee should include in booking price.

Reservation ref 84038830 Truro. Office cramped, Entrance access difficult due to puddles. A long drive from the train station. Waiting a week now for receipt for charge of £304.81 for scratched door handle needed for insurance. Counter assistance good and friendly

It was ok.