Great experience. They even upgraded my car for free and didn't push unnecessary insurance.

The Europcar counter is right in the domestic arrivals hall. We picked up the car around 9 am. There was no one in line, so we were helped immediately. All the counter staff were of Indian descent and had a bit of an accent, but they were very nice. They checked our passport, driver's license, and its translation, asked if we had bought insurance, and then gave us the car keys. We walked to the parking lot ourselves to pick up the car. The parking lot is left when you exit the arrivals hall. Compared to other car rentals at the airport, Europcar has relatively fewer parking spots.

I wasn't informed that I could return the car by myself when no staff was present, which caused me to spend NZD 15 on a taxi to the airport.

On the day of return, over 60 NZD was charged without any explanation. I still don’t know what the charges were for and when I will get my deposit back!

Great