Both pickup and drop-off are very convenient, no complicated procedures, impressed by the trust system in the US.

One of the worst car rental experiences in the US. The service attitude is truly unpredictable! They forced me to upgrade the vehicle and required me to purchase additional insurance. And upgrading the vehicle requires extra payment!

At the BUDGET counter at Seattle International Airport, I booked a Ford Expedition, but they didn't have the car. A female staff member at the counter asked us to wait, saying she needed to consult the manager for a replacement. We waited for 45 minutes. When we finally got to the parking lot, the car she gave us couldn't fit our luggage. I specifically booked the largest car, and she seemed unsure if the car would fit both us and our luggage. She didn't even offer a discount for giving us a smaller car. Luckily, the parking lot staff were kind and helped us pick a Toyota Sienna. Although the Sienna's performance doesn't match the Ford, it was a hassle to finally get a car at noon after arriving at 9 AM.

I did not use the car. The rental company said I could apply for a refund through the platform. The platform's customer service also confirmed this, but now I'm told it can't be refunded!

Car provided was above expectation!

Great convenience since rental came with free tank of gas and additional driver allowance! Already took out a 2nd rental!