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Live chat Email us Service Code: 2029320217
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Reviewed: Wed, Aug 22, 2018
About YESAWAY: 6.0 /10
After passing customs, I sent a WeChat message to inform them of my arrival. I received a response with the car model and license plate number after half an hour, but no car arrived at the designated spot even after waiting for another half hour. When I called customer service, they told me they had closed for the day and that the message I received was an automated reply. They promised to send a car right away, but I had to wait another half hour.
About QEEQ: 10.0 /10

Relevant Reviews on YESAWAY Los Angeles International Airport

Tracy Mary

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Reviewed: Sat, May 26, 2018
About YESAWAY: 10.0 /10
No waiting in line, immediate service upon arrival.
About QEEQ: 10.0 /10

Barbara Bird

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Reviewed: Fri, Apr 13, 2018
About YESAWAY: 10.0 /10
Since I chose the car, it was already waiting for me when I arrived. The wait for the staff at the airport was about 10 minutes. Very convenient.
About QEEQ: 10.0 /10

Christ Austen

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Reviewed: Tue, Mar 5, 2019
About YESAWAY: 8.0 /10
Good attitude

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Intermediate | Hyundai Elantra or similar
Reviewed: Sun, Jun 28, 2020
“Never going to rent with YesAway ever again in my life!”
About YESAWAY: 6.0 /10
No shuttle to the place from the airport as advertised. Had to pay for a taxi! Absolutely horrendous! Their customer service barely speaks any English!

D.Hadwin

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Compact | Ford Focus Guaranteed model
Reviewed: Tue, Jan 15, 2019
“Terrible policies that limit the helpful staff from actually being helpful.”
About YESAWAY: 7.3 /10
I waited a really long time to get my car. They need an actual document showing your insurance. Visa and MasterCard are not enough. This really needs to change as it bogs down the whole exchange. Most of their customers are Chinese tourists who are accustomed to providing that but the company hasn’t yet understood how things are done in America.
About QEEQ: 8.0 /10

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