When we picked up the car in Los Angeles, communication over the phone was timely. The girl who picked us up at the store had a great attitude and recommended places to visit and eat. She also gave us driving tips.

Arrived at the airport, there was a car to pick us up, about ten minutes to the store, and the pickup was quick.

Excellent

Car was in very poor shape; it was missing a rim cap, interior was stained, floor was not vacuumed, exterior was not washed, provided usb cables were broken. Pick up location was inaccessible and in absolute decay. The lady at the front desk was great. Will not be using yesaway again.

The car was a 2016 car which is rather old for a rental car. The front tires were not in a very good condition (I would have replaced them if they were on my personal car). I mentioned that to your employees and asked for a different car, but they were very firm not to meet my request.