Hertz MUNICH AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Yvette Haydn

Germany

Reviewed: Fri, Aug 17, 2018

About Hertz: 2.0 /10

Scam company! They deducted over 500 euros claiming I didn’t provide a fuel receipt. Zuzuche made no effort to resolve the problem and kept asking for the fuel receipt even though credit card records were provided. I drove just 400 kilometers and refueled for 70 euros, so why deduct over 500 euros? Zuzuche's reason was that fuel and labor are expensive abroad. Ridiculous! It’s fraud against consumers!!! Check Zuzuche's contract; every clause says they’re not responsible. Rent directly from a car rental agency! Never use Hertz, never use Zuzuche! The intermediary always sides with the car rental agencies, ignoring consumer rights. I will defend my rights!

1 days rental

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Archer Broad

Germany

1 days rental

Reviewed: Wed, Oct 17, 2018

About Hertz: 8.0 /10

At around ten at night, there was hardly anyone in line.

Pandora Harte

Germany

1 days rental

Reviewed: Mon, Aug 28, 2017

About Hertz: 10.0 /10

I have rented cars in Germany twice. The first time I rented an Audi A4 estate, but since they didn't have it, they upgraded me to a Volvo XC60, which was okay. This time I booked a Mercedes E-class estate, and again, they didn't have it, so they upgraded me to a Volvo XC60. Initially, I was a bit upset, but I found the XC60's noise insulation to be much better than the E-class estate I rented in the UK, and it had more space. The interior quality is much lower, and the driving feel of the Mercedes is definitely a class above Volvo.

About QEEQ: 10.0 /10

Clyde Abe

Germany

1 days rental

Reviewed: Tue, Aug 26, 2014

About Hertz: 10.0 /10

The two staff members at Hertz Munich Airport were very nice. We encountered some issues when picking up the car, but after four to five hours of effort, they eventually managed to rent us a car. Returning the car in Frankfurt was very convenient; the staff just drove the car to check the mileage, and that was it. They didn't inspect the exterior, possibly because we had purchased the comprehensive insurance. We had reserved a BMW X3 but were given a Volvo wagon instead. The car was a diesel model, very new, with many features and a built-in German navigation system that was quite useful during our trip.

About QEEQ: 10.0 /10

Stanford Garcia

Germany

1 days rental

Reviewed: Wed, Apr 15, 2015

About Hertz: 10.0 /10

Excellent

About QEEQ: 10.0 /10

Omar Eipstein

Germany

1 days rental

Reviewed: Thu, Jul 23, 2015

About Hertz: 10.0 /10

The drive was smooth, completed paperwork at the counter, picked up the car at the parking lot, and there were staff available to answer questions about the car.

About QEEQ: 10.0 /10

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