Very bad. terrible car 10years in a bad shape

Staff were professional, efficient, and easy to communicate with. I asked about insurance and once they saw I’d already bought full coverage through QEEQ, they didn’t try to upsell anything, just explained that I’d need to pay upfront if anything happened and claim later. The car itself was so-so, with quite a few scratches, old tires, and it wasn’t very clean. They specifically reminded us to keep it clean or they’d charge a €100 cleaning fee.

They are great! Such an easy and enjoyable experience, every time I go!

Excellent service by the staff in Heraklion; they delivered the car to our hotel. Unfortunately the vehicle was not so good; air conditioning barely worked and the vehicle was very tired, should be replaced by a newer model.

Guys, I got to the airport pick point 30 min before you close. It was not my fault it took you more than 30 min for the transfer to show up and take us to your location. You still charged me 25$ extra! That's the reason of my bad review, I did complain at the desk but your guy said it was the rule. if I knew I was paying 25$ extra you wouldn't be my choice for rental. Please fix that.

When I arrived due to a delayed flight I had to pay an out of hours fee of 24.50, which was something outside of my control and was in no position to inform Surprice about. Additionally when we got there, my car was a Kia Picanto, nothing like a fiat 500 in the sense it was about 15 years old, done 120,000 miles and had blemishes all over it. Additionally there was no rear mirror wind screen wiper, the air con was non existent and the cigarette lighter would pull out when you tried to plug something in. That said, the little car did alright on the island and blended in, it had a lot of charm about it (we called it Dobby) from its amusing horn to extreme lack of power, it has left a number of talking points. The actual service eon pick up and drop off was both very polite and smooth and would probably use surprice again, just be a bit clearer on the car you're offering