The rental process was relatively smooth with no mandatory extra charges. Initially, they said they couldn't find my reservation, but eventually, they rented the car to me. Communication was a bit difficult due to my poor English. Returning the car was very straightforward; the inspector mainly checked the exterior for damage and if the fuel tank was full. Overall, it was a good overseas driving experience.

Excellent service and I extended the hiring for an extra day with no problem

When returning the vehicle at about 9am on a Saturday morning there was no Budget staff at all. I parked the car and left the keys in the returns box and to date (2 clear days later) I have had no acknowledgement that the car was returned and that it was in a satisfactory condition.

Totally Satisfactory

The pick up bus at the Heathrow airport is not coming very often late at night (around 8pm). We had to wait around 15 mins while other car rental companies' buses had already past more frequently. We were first offered a vehicle category below the one booked, as the category wasn't available but were only then offered a vehicle which still had to be cleaned which further delayed the process

i have been charged unduly. horrible. had to block my card.