Hertz MUNICH AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Arlen Tracy

Germany

Reviewed: Tue, May 8, 2018

About Hertz: 2.0 /10

This company is not honest in their operations. Upon arrival, they stated that crossing the borders to Austria and Switzerland would incur extra fees. The original quote of 315 euros increased to 870 euros. Despite my multiple assertions that I did not need additional insurance or other services, the staff insisted that this is the normal price and that there were no other fees except for the cross-border fee. I eventually had to call the car rental customer service to negotiate and finally settled at 507 euros. This situation highlights two issues: 1. This company's cross-border fee is significantly higher than others. Previously, I rented from another company with a cross-border fee of 6 euros per day. 2. The quote is very dishonest and deceptive. Note: I have seen similar cases in the comments section for this company, please pay attention.

1 days rental

Relevant Reviews on Hertz MUNICH AIRPORT

Booth Whittier

Germany

1 days rental

Reviewed: Mon, Jun 24, 2019

About Hertz: 2.0 /10

The Munich airport branch isn't open 24 hours, they start at 8 AM, and their customer service was quite poor and indifferent.

Violet Haggai

Germany

1 days rental

Reviewed: Wed, May 30, 2018

About Hertz: 2.0 /10

I had reserved a Volvo V40, but upon arrival, I was informed that it was unavailable and was offered a Ford instead. I assumed it would be a Ford Focus of the same grade, but after completing the paperwork and going to the parking lot, I discovered it was a smaller class car. Moreover, there were no staff members at the parking lot, and it was self-service pickup. This is clearly misleading and deceitful. If you don't have the specified model, you shouldn't charge for it. I felt very disappointed. I was carrying large luggage and didn't want to go back to discuss switching cars.

Buck Minnie

Germany

1 days rental

Reviewed: Mon, Oct 17, 2016

About Hertz: 10.0 /10

The airport location is very noticeable, the queue was short, and the staff were very professional. We needed to extend the rental period, and they offered a very favorable price right away. The entire process was very simple.

About QEEQ: 10.0 /10

Clyde Abe

Germany

1 days rental

Reviewed: Tue, Aug 26, 2014

About Hertz: 10.0 /10

The two staff members at Hertz Munich Airport were very nice. We encountered some issues when picking up the car, but after four to five hours of effort, they eventually managed to rent us a car. Returning the car in Frankfurt was very convenient; the staff just drove the car to check the mileage, and that was it. They didn't inspect the exterior, possibly because we had purchased the comprehensive insurance. We had reserved a BMW X3 but were given a Volvo wagon instead. The car was a diesel model, very new, with many features and a built-in German navigation system that was quite useful during our trip.

About QEEQ: 10.0 /10

Calvin Joan

Germany

1 days rental

Reviewed: Mon, Sep 21, 2015

About Hertz: 10.0 /10

The return location details are unclear, especially for out-of-town returns. It's best to ask for clarification when renting the car.