This is an off-site location on Mannheim Road south of ORD. The pick-up involves taking the airport shuttle to the rental car center, then calling Routes for a pick-up. (Two shuttles altogether on pick-up.) Getting back to the airport after returning the car was easier, though: The Routes shuttle dropped returning passengers directly at their terminals rather than at the rental car center -- a nice touch.

Reasonable rental price.

45 minutes Wait to be picked up then 40 minutes wait at the counter to get the car. The car had taillight damage also scratch and dents around the whole car. The back interior had dirty seats and some white stuff on the armrest. your company needs more staff so we get a quicker pick-up at the airport and then speedy service at the counter. and cleaner cars.

Routes will charge you less during booking but will recoup their charges by having to book a mandatory liability insurance. When other rental companies will include all necessity mandatory requirement all inclusive during booking.

Lady we set rental up with EXTREMELY RUDE, left us at counter 20 minutes, no explanation. Talking down to us entire time. VERY high pressured and RUDE

They were great to deal with, I would definitely recommend this place.