Even though they knew we were a group of six, they gave us a seven-seater car without a rear trunk. We had to fold down one seat for luggage, and two suitcases had to be crammed inside the cabin, which was very uncomfortable. When we reached Jackson, we saw larger seven-seaters and wanted to change cars, but the rental company wouldn't let us, insisting we return the car where we picked it up. Therefore, we were very dissatisfied with this rental service.
A very poor car rental experience! There were constant upselling and model upgrades, and they charged me for the upgraded model without my confirmation. When I noticed and questioned this, they said they would refund it within two days, but it has already been four days and no refund has been made. When I firmly declined the upgrades and their additional services, they told me the car I booked was no longer available and I would need to wait one or two hours. Truly terrible service.
Very satisfied! Slightly unclear about the Toll charges.
About QEEQ:8.0/10
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