The pick-up location has hidden charges and forces customers to purchase full insurance. Although they promised to refund the insurance fee after communication, the refund was never issued.

At the end of it I feel like I’m walkinh into a trap set by Europcar after enticing me with attractive discount. Even after paying for full coverage using QEEQ platform. The counter staff refuse to recognize and insist that I have to took up full protection with Europcar. The rate for Europcar protection is almost same as the car rental. End up I have to pay double. Upon returning the vehicle, they charge me extra 1 day because I’m late by 32 minutes but they took more than 30 minutes to process my picking up. I don’t have proof when did I actually get my car but I’m quite sure when I get my car it’s over 9:30am but their system says my pickup time is 8:59am. And my return time they set at 9:31am. Just 32 minutes and I have to pay the full day of rental plus Insurance !! Lesson learnt, be very very careful with Europcar. They will find all means to charge you and maximize their profit

QEEQ has been helpful. After I complain about the insurance, the process a special discount for me but that is not enough to offset what I have to pay overall.

Had a GPS and we didn't even ask for one :)

Counter staff were very good, polite and helpful. Had an issue when I returned the car full having paid for a tank of fuel in collection. Took several attempts until my money was refunded.

Simple and easy to use

the counter takes every opportunity to upsell with additional options. is he on commission base?