The service was alright, but it's a bit alarming when they say towing fees are not included while promoting insurance. After all, I've never needed towing before, and other companies and branches never brought it up.

Superb! We rented a Volkswagen Golf, and they upgraded us to a Passat TSI for free! Very satisfied! We bought the super insurance on QEEQ, so we didn't need to purchase additional insurance when picking up the car, and the staff didn't pressure us. We provided a translated driver's license from an online shop, and it worked perfectly. This is the second time within six months that we've rented from Europcar, and it has been great.

Very happy with overall check in and out of the ASX. Big enough for what we needed

Booking platform was excellent and easy to use.

They upgraded the car to Mitusbishi SUV, which is so spacious and easier to drive. I am sorry that the staff at the pick-up counter didn't tell where to return the car at Launceston Airport.

I didn't know what to do when Europcar told us to bring a proof of the company as the rate was a special one for dedicated companies. The staff of Easyrentcars helped me to solve the problem. Their reply was always prompt!

Long wait at the counter