A pleasant experience - thank you!

They tried to cheat me by giving a different car than the one I booked. I insisted on getting the car I had reserved, and they finally gave it to me.

Superb! We rented a Volkswagen Golf, and they upgraded us to a Passat TSI for free! Very satisfied! We bought the super insurance on QEEQ, so we didn't need to purchase additional insurance when picking up the car, and the staff didn't pressure us. We provided a translated driver's license from an online shop, and it worked perfectly. This is the second time within six months that we've rented from Europcar, and it has been great.

Vehicle advertised was not available. Had to upgrade to next level. Had to pay extra. Quite new vehicle so great to drive in comfort. All great otherwise.

Desk staff tried to upgrade us to an SUV. Normally that would be lovely but it wouldn’t have fit our three car seats. It was a lovely gesture. We would have upgraded to a full size 4WD Or people mover if one was available.

Price drop protector saved me $50. Easy website to navigate.

The car performance is great. Clean. Was expecting to have Android Auto which is basic in many cars.

While booking would prefer to have an option to choose the zero excess from the provider (Europcar).