Rented a car in Milan, and when driving to Rome, a thief broke the car window. The Hertz branch in Rome handled it quickly and immediately provided a replacement car. The broken window was covered by full insurance.
The reception point is small and hard to find, but the staff are very friendly and provide detailed instructions on precautions. There weren't many people, so no need to queue. A pleasant surprise was that we got an upgrade to a Grand Cherokee, which we love!
Terrible check in. 2.5 hours to get a car!!!! Insane. Like a Charlie Chaplin movie. Everybody was complaining.
About QEEQ:10.0/10
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