“HERTZ - Auto ja, gebuchte Klasse nein - Entgegenkommen beim Preis schwierig”
About Hertz:7.0/10
Der gebuchte Mietwagen in der gebuchten Klasse war nicht verfügbar. Wir haben 2 Stunden gewartet und mussten dann auf eine kleinere Alternative ausweichen. Ein Cashback für das kleinere Auto war bei HERTZ nicht möglich. Deshalb haben wir einen Claim über Qeeq eröffnet, der dann nach Wochen erfolgreich war.
About QEEQ:8.0/10
Sehr behilflich in der Kommunikation mit HERTZ für das downgrade refund.
Like: Picking up the vehicle was very easy and everything was explained to us step by step, we were offered different options but with out a hard sell and they weren’t pushed when we said no. Dislike: Although we were extremely happy with the pick up we had it was a shame we didn’t get the one we booked.
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Customer Service
Relevant Reviews on Hertz in United States
Marsh Carey
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View more >Faithe Finger
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View more >R.Zilski
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View more >D.Decraene
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View more >Dislike: Loads of customers however only one woman behind the counter.
M.Dickson
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View more >Dislike: Although we were extremely happy with the pick up we had it was a shame we didn’t get the one we booked.