Arrived at the airport at 5 PM and asked if I could pick up the car earlier since my order was for 7 PM. The store confirmed it was possible and said I needed to wait a bit. I got the car around 6 PM. I specifically asked the store what time I should return the car and if I needed to return it earlier. They said according to the order, return at 7 PM, but I could come half an hour early for the formalities. In the end, they charged me an extra day because I rented the car at 6 PM and returned it at 6:50 PM. This is ridiculous!
I went to so much trouble to ensure I book a Ford Mustang (which is celebrating its 60 year anniversary in 2024) as a surprise for my wife who happened to turn 60 on the 29th September 2024.
Needless to say it was impossible to find another Ford Mustang an hour before I was to book out of our hotel so we trundled along in a RAV 4 which I would not drive if you paid me back in Australia. As you can imagine it was an absolute mood spoiler on what should have been a HUGE surprise.
I understand that cars get damaged (which is what I was told) but to then offer an entry level RAV 4 as replacement is a slap in the face – I would have thought that the least your company could have done was to offer us a complimentary upgrade – what I would have expected of your company was to advise me upfront that the vehicle was not available, when it became evident – but I guess that is too much to expect given the volumes of customers you deal with.
The company's system is incredibly efficient, straightforward, and effective. Pickup and drop-off were completed in 15 minutes. The QEEQ platform is thorough and considerate. An absolutely perfect car rental experience.
“Europcar still one of the better rental companies”
About Europcar:9.0/10
Be great go have Key-Drop in the carpark.
About QEEQ:10.0/10
Tops again team
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