Very satisfied

One male staff member responsible for reception was very irresponsible and extremely rude. When we arrived at the store to fill out the rental form, this staff member spoke quickly and did not explain item by item, only pointing out the required fields. When we double-checked with him to avoid mistakes, he was very impatient and deliberately mocked and ridiculed us. The first time he said one field needed the hotel name, and when I confirmed again, he shouted 'What is your name,' and I thought I misheard the first time, so I wrote down my name as he said. Then he accused me of not understanding anything, mocked us by saying 'yes yes yes in Thai,' and another staff member nearby just laughed at us, obviously ridiculing us for not understanding Thai. His attitude was consistently poor when we confirmed with him multiple times. I vacation in Thailand every year and have rented cars many times. I've never encountered such rude and uneducated service before. Later, when returning the car, the female staff member's attitude was relatively better.

They didn't inform us of any precautions when picking up the car. They just handed us a paper to sign, and that was it. When returning the car, they claimed there was a scratch on the body and deducted the entire 5000 THB deposit. It instantly ruined the good mood from our few days of travel. It would be nice if someone at the rental company spoke some Chinese.

The car was delivered to the hotel for free, and the pickup inspection was thorough. Returning the car was very convenient.

カウンターには予定時間よりも早く到着。手続きは簡単で問題なく保険等の追加料金も無かった。 車の受渡しは早かった為待ったが、借りた車は新車の匂いがするきれいな車で満足。 返却も簡単で特に問題なくデポジットも2、3週間で返金される模様。 対応、車など非常に満足できた。

アプリで簡単に予約できて、質問などもチャットですぐに回答もらえるので非常に使いやすい。