Not great

Mediocre

Had to wait in line for a long time and then waited another hour after completing the paperwork to get the car, supposedly because they were washing it. We originally rented a Highlander but were given a front-wheel-drive GMC instead. The power was weak and the car was heavy. The Rockies require snow tires from October 1st, and we rented the car on the 28th without any warning from the rental company. As a result, we got stuck in Banff for a long time due to heavy snow and slipping while going uphill.

It took an hour to complete the rental procedures, even though it was with a chain of three companies.

Efficient , straightforward and pleasant .

Relatively good booking process but website needs to be more user friendly . Otherwise , absolutely fine .