Fairly satisfied. There was a minor issue with the car's tire during the trip. I called customer service, and later at another city's rental location, the car was replaced. The issue was resolved relatively smoothly.

Pick-up and drop-off were very easy.

Everything was great, but the actual provided vehicle was a Peugeot 508 weekend version, which is less spacious than the originally booked Touran.

A very large and reputable car rental company with excellent service.

No extra sales pitch, and the attitude was quite standard. However, I booked a VW Touran, but they didn't have it and gave me a KIA CARENS instead. She said the KIA is slightly larger than the Touran, which was true. The car was slightly bigger. But once on the road, I realized it was underpowered. We were three people, each with 2 large, 2 medium suitcases, and a backpack. On inclines, the car lacked power. On many mountain roads, we could only use 2nd or 3rd gear, with the slowest speed at 30km/h. Next time, if the rental company tries to give me a Korean car, I will refuse.