Alamo Frankfurt Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Arno Harriman

Germany

Reviewed: Wed, Aug 23, 2017

About Alamo: 4.0 /10

After getting off the plane, I had to wait almost an hour to complete the paperwork and get the car. I had already reserved a child seat online, but the rental company didn’t prepare it. When I went to pick up the car, I had to wait another half an hour for the seat. Finally, they gave me the seat, but they didn’t help with installation and there were no instructions provided.

car image

Frankfurt Airport(FRA)

1 days rental

Relevant Reviews on Alamo Frankfurt Airport

Joy Julian

Germany

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1 days rental

Frankfurt Airport(FRA)

Reviewed: Tue, Apr 2, 2024

About Alamo: 6.0 /10

Some staff have poor service awareness and do not take customer feelings into account. The reserved car model was not available at pickup, and the staff seemed indifferent, which was frustrating. However, when I returned the car four days later, the staff was very cooperative. The difference between people is significant.

Harley Marcellus

Germany

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1 days rental

Frankfurt Airport(FRA)

Reviewed: Tue, Jul 31, 2018

About Alamo: 2.0 /10

Waited for over 2 hours to get the car I booked. They kept me waiting and tried to offer a lower category car.

Lambert Jennings

Germany

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1 days rental

Frankfurt Airport(FRA)

Reviewed: Fri, Apr 6, 2018

About Alamo: 6.0 /10

Average

E.Eisavitazehkandi

Germany

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1 days rental

Economy | Volkswagen Polo 2 Doors or similar

Frankfurt Airport(FRA)

Reviewed: Thu, Feb 7, 2019

About Alamo: 6.0 /10

Wait in counter over 30 minute car was not ready and by time I got car it wasn’t clean and fill with gas they give me not 100% clean car .

About QEEQ: 8.0 /10

R.E.

Germany

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1 days rental

Economy | Volkswagen Polo 2 Doors or similar

Frankfurt Airport(FRA)

Reviewed: Thu, Jan 31, 2019

“Good value but not the fastest service.”

About Alamo: 7.0 /10

Not enough counter staff and had to wait too long.

About QEEQ: 10.0 /10

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Pick-up at

10:00 AM

Drop off at

10:00 AM

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