The staff had such a warm smile that it instantly took away all my travel fatigue.

Always check tire pressure after pickup, you can pump them at any gasoline station. Repsol is my recomendation. Make sure you pay for extended insurance coverage in places like Madeira :)

Excellent customer service.

We wait 90 minutes to pick-up the car, there was a mistake on the counter. The key/documents of the car was there all the time and they did not know that. We wait 60 minutes and after that we start chased them and they found. There was a lack of professionalism and the service was terribly and unfriendly, the staff was unable to give us the correct info.