There was a minor issue when we rented the car. We asked the staff for an electronic toll collection device and they said they had one. We signed the contract and the staff, probably eager to get off work, didn't include it properly. When returning the car, we were almost fined for electronic toll fees. Thankfully, my child, who speaks fluent Portuguese, argued our case and pointed out the contract wasn't signed correctly. The return staff then realized it was a mistake from when we rented the car and apologized. It was resolved smoothly in the end.
“Great vehicle for the money, but disappointing instructions for collection/drop-off”
About Keddy by Europcar:8.0/10
It wasn’t obvious that Keddy and Europcar were the same company, but fortunately I knew this from reading the reviews. However, I still found the instructions lacking.
Was very happy with the vehicle for the price.
Like: Efficciency of the site, easy to select a car with options. NO SURPRISE on the price. A very good surprise!!!! I'll contact them again for my next trip. Dislike: At the counter people weren't waiting us.
Almost impossible to contact the local car rental counter ( never answering the phone, almost tried 20 times, neither the emails...10 sent without answer)
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View more >Dislike: At the counter people weren't waiting us. Almost impossible to contact the local car rental counter ( never answering the phone, almost tried 20 times, neither the emails...10 sent without answer)