No queue numbers, I was just told to wait. Is she stupid?
Changed the pickup location and blamed it on the customer,
Tried 3 different charging cables and all had bad connections. Can't you check this in advance?
The car rental service was good, but the instructions were unclear. After landing, the car we needed wasn't available in our terminal. We had to either pay more or go to another terminal. The car options (CRV Hybrid or upgraded to Tiguan) weren't different at all. They said we could just go to the parking lot, but after reaching the other terminal, we still had to handle things at the car rental center and not at the parking lot service center. This caused us to run around the airport several times. In the end, we got the Tiguan without paying extra. Online, both cars are listed as the same, and the hybrid is more fuel-efficient.
Initially booked with AVIS, but remembered the unpleasant experience in Los Angeles where AVIS forced insurance charges. Switched to Europcar before the trip. Both pickup and dropoff were smooth without excessive upselling. We got the car we wanted.
This EUROPCAR company is extremely terrible. On the Zuzuche platform, it indicated that our credit card would be accepted, but when we arrived at the store, they did not acknowledge it and said that Zuzuche platform had nothing to do with them. As a result, they didn't give us the car, refused to cancel the order, and denied a refund, wasting us thousands of yuan.
A too long of a process to get the car keys. I wish the staff was more informative as far as what is needed if traveling thru different countries, tolls, etc.
About QEEQ:10.0/10
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