I explicitly mentioned during the paperwork that I had already purchased insurance through the app and didn’t need it, but they still added extra insurance. Initially, they gave me a Ford, and I had to negotiate with them to switch to a Suburban. Honestly, it felt very unpleasant—seems like Asian staff target Asian customers.

The car was in good condition.

Shared the same counter with Avis. Although there were many people, they had the most open windows. The wait time was within 15 minutes.

The wait time to pick up the car was too long; it took an hour and twenty minutes. The rental company could easily increase staff to handle orders. After spending nearly thirty hours traveling from China to Boston Airport, standing in line for over an hour to get the car was quite an experience, especially with my child waiting alongside me.

This is the second time I’ve booked with Budget and they always seem to keep it quick and simple. No hidden fees and the absolute best prices around.

The site was so easy to navigate and made finding the best deal a synch!