Allocated a Kia Sportage 2025. Almost brand new. Spacious and in good condition. Counter staff was professional, friendly and efficient as well.

This was the first time I encountered a staff member who was overly pushy with upselling. At the beginning, she greeted me warmly, but then she aggressively tried to sell me insurance. Despite me repeatedly stating I didn’t need it and even calling Zuzuche’s customer service, the female staff member insisted rudely, saying, 'I don’t communicate with anyone else; you definitely need this extra roadside assistance insurance.' It wasn’t until Zuzuche's customer service asked her, 'Are you saying the customer can’t pick up the car without buying insurance?' that she finally stopped. The entire rental process ended up being delayed by nearly two hours. Additionally, when returning the car, I was about 10 minutes late because of rush hour traffic and stopping to refuel. I explained the delay to the staff on site, but they still mercilessly charged me over $60. The cost for those 10 minutes was simply too high. I strongly recommend avoiding this car rental company if possible. I’ve rented cars in the U.S. many times, and this is the first time I’ve encountered such an unreasonable company. That said, the car they provided me was brand new—GMC—which slightly made up for the unpleasant pickup and return experiences.

The staff will try to upsell various things like insurance when you pick up the car. They exaggerate a lot, but you can ignore them all as it's completely unnecessary. If you have a friendly face, you likely won't get the car model you reserved; it will be much smaller, and there's currently no solution for this.

The counter was in the farthest corner. I had purchased the lowest insurance on the rental platform, but the counter staff said I didn't have any insurance and suggested I buy more for 17 USD per day. This ended up costing me over a thousand RMB.

Very good, no hard sell like mentioned online.