No Chinese service; you need to go to P Car Park 2nd floor by yourself to pick up the car. Service speed is average.

There was a scratch that was already there when I picked up the car, but they insisted it was new when I returned it. I had a flight to catch so I didn't argue and paid 300 yuan. Additionally, the paperwork was supposed to be done right after getting our luggage and before leaving the airport. We couldn't find the place and had to ask the airport security to let us back in to complete the procedures.

The overall service is acceptable.

Kasina staffs were very friendly and helpful. The staffs were very patient with us as we didn't register our driver's license inside the terminal. The staff assisted us personally in a friendly manner. Good job to Kasina

Easy Rent Car App is very easy to use and informative as it compares prices from different companies. The confirmation email sent is very informative too.

The car hire was good and fair priced, But the pick up process was so slow, I spent longer waiting for the car than I did on the flight!!( time spent flying=45 min. Time spent queuing 58 min) Other companies ask all the questions during the booking process, before you arrive, show ID, swipe card then hand over the keys... honestly you can do better! Your colleague was apologetic and super friendly so not her fault, just seemed like the process.