Traveled with kids and arrived at 12:30 AM, only rented for one day. I wanted to get the car quickly and rest, but ended up waiting over an hour. Finally got the car past 2 AM. There were only two staff members: one of them started the check-in process but then said they were going to check the car and never came back. Other customers got their cars and left. Then I had to find another staff member to recheck in, who was slightly more reliable, but only a little. Sigh, I’ve rented cars from this company before and had a good experience, so I guess it depends on who you deal with and your luck.

Great company, affordable prices, new cars, simple procedures.

It's okay

They tried to sell extra insurance at pickup. Make sure to carefully check for any additional charges before signing. Just insist you don't need it, and it will be fine. The car's condition was good, it was a fuel-efficient, lightweight Japanese car, and the speed was decent. Returning the car took only a minute.

I needed to extend the rental by a day and when I called in the first agent told me it would triple my rate. I declined as I still had to confirm I needed it and when I called back in they were able to honor the original promo price. Seems a little scammy to me or uninformed agents. Other than that I got a great deal on the car and it was a nice vehicle.