Very satisfied

The vehicle was very old and the handover process was not handled carefully. The fuel light was on before we even set off, so we had to refuel immediately. When returning the car, the staff insisted we acknowledge minor body scratches and demanded compensation.

No need to enter the store, pick up the car directly at the airport. However, the car was a bit old. The battery also ran out, but a kind local helped us out.

Convenient and quick. Easy car pickup at the airport. Staff proactively communicated via SMS to inform me of the pickup location.

I rented three 7-seater MPVs for this trip, and the whole process can be described as 'good things come to those who wait.' Throughout the process, we encountered various issues - the originally reserved cars were unavailable, changes to car models, one car's key couldn't lock the door, and another had a leaking tire. If these problems happened domestically, I believe everyone would find them overwhelming, and they are even more troublesome abroad. Thankfully, with the help of WeChat and their Chinese customer service, all these problems were resolved one by one. Overall, I am satisfied. Additionally, a few reminders: First, taking photos when picking up the car is essential to avoid unnecessary issues. Second, gasoline is very cheap in Malaysia, and many gas stations are self-service. You only need to fill up with 50 MYR at a time, as Langkawi is small and doesn't require much fuel. Third, if you are driving on a secondary road and merging onto a main road, you must give way to the cars on the main, as they drive very fast there. Following our domestic driving habits could lead to accidents. Be careful!