Affordable

No need to queue

Self-service is very convenient

The process was simple and convenient. However, I am quite upset about the inexplicable $30 fuel charge when I returned the car at San Francisco airport, especially since I refueled before returning it.

I booked a Grand Cherokee or a similar large SUV, but ended up with a relatively new Nissan X-Trail. The Alamo staff didn't allow us to use the parked cars because they were considered a different class. Haha... Anyway, the X-Trail I got was quite new and in good condition, but it felt underpowered in the US.

The store is located on the second floor of the DISCOVERY BAY building, diagonally across from the famous RED LOBSTER restaurant in Hawaii. The corner of the ground floor has a McDonald's, making it easy to find. Since my hotel was at the Hawaii Prince Hotel, it was only a 5-minute walk. The store had a single storefront with two staff members, and plenty of brochures available for self-service.