They didn't aggressively push insurance and offered phone support during lunchtime.

Since my girlfriend and I are both under 25, we had to pay an additional $25 per day for insurance. The staff cleverly used this extra fee to upgrade our car from a Class A to a Class B Taurus (known as Ford Taurus in our country). We enjoyed ten days with a 3.5L V6 engine, which was fantastic.

Renting a car at San Francisco airport was very convenient. Since we didn't quite get used to the first car, we spoke to the staff at Los Angeles airport and they swapped it without any extra charges. Returning the car was also very easy. Overall, it was a great car rental experience.